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RSA Conference 2024
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Improving information provision and shared-care planning in Kidney Supportive Care (KSC): a consumer engagement project.

Concurrent

Concurrent

2:15 pm

13 June 2024

Plaza Auditorium

Session 3: Concurrent 1.2

Talk Description

437Q - Research Paper

Abstract
Aim:
The project aimed to co-design a clinical tool to improve the way in which consumers receive health care information and advice in KSC.

Method:
The QI change cycle was structured using a Knowledge-to-Action (KA) framework. A co-design approach, using interviews and focus groups, aimed to incorporate the lived experiences of consumers into designing a consumer-centred solution. Consumer surveys, project reports, staff consultation and administrative data was used to evaluate the QI implementation (fidelity, appropriateness and adoption) and outcome measures (effectiveness and satisfaction).

Results:
6 consumers (5 patients, 1 carer), including 2 First Nations people, co-designed a clinical template to record symptoms, treatments and plans, naming it an Appointment Summary. Consultation with front-line clinicians ensured clinical appropriateness. It has been adopted in 4 (N=6) MN KSC clinics. Preliminary feedback indicates positive rates of patient and staff satisfaction and effectiveness.

Conclusion:
This QI project has successfully co-designed and implemented a template for providing an individualised appointment summary for people attending a KSC clinic. Further research into the impact on patient care and clinical outcomes is required. 

Presenters