Talk Description
437Q - Research Paper
Abstract
Aim:
The project aimed to co-design a clinical tool to improve the way in which consumers receive health care information and advice in KSC.
Method:
The QI change cycle was structured using a Knowledge-to-Action (KA) framework. A co-design approach, using interviews and focus groups, aimed to incorporate the lived experiences of consumers into designing a consumer-centred solution. Consumer surveys, project reports, staff consultation and administrative data was used to evaluate the QI implementation (fidelity, appropriateness and adoption) and outcome measures (effectiveness and satisfaction).
Results:
6 consumers (5 patients, 1 carer), including 2 First Nations people, co-designed a clinical template to record symptoms, treatments and plans, naming it an Appointment Summary. Consultation with front-line clinicians ensured clinical appropriateness. It has been adopted in 4 (N=6) MN KSC clinics. Preliminary feedback indicates positive rates of patient and staff satisfaction and effectiveness.
Conclusion:
This QI project has successfully co-designed and implemented a template for providing an individualised appointment summary for people attending a KSC clinic. Further research into the impact on patient care and clinical outcomes is required.
Abstract
Aim:
The project aimed to co-design a clinical tool to improve the way in which consumers receive health care information and advice in KSC.
Method:
The QI change cycle was structured using a Knowledge-to-Action (KA) framework. A co-design approach, using interviews and focus groups, aimed to incorporate the lived experiences of consumers into designing a consumer-centred solution. Consumer surveys, project reports, staff consultation and administrative data was used to evaluate the QI implementation (fidelity, appropriateness and adoption) and outcome measures (effectiveness and satisfaction).
Results:
6 consumers (5 patients, 1 carer), including 2 First Nations people, co-designed a clinical template to record symptoms, treatments and plans, naming it an Appointment Summary. Consultation with front-line clinicians ensured clinical appropriateness. It has been adopted in 4 (N=6) MN KSC clinics. Preliminary feedback indicates positive rates of patient and staff satisfaction and effectiveness.
Conclusion:
This QI project has successfully co-designed and implemented a template for providing an individualised appointment summary for people attending a KSC clinic. Further research into the impact on patient care and clinical outcomes is required.